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home Legal Disclosure minimal Mantis Project management do a process management baseline
Processes documentation create process description maintain 'create process view' script
building blocks RBProcess Configuration Management Develop a problem resolution management strategy
links minimal SPICE customer communication Develop a change request management strategy
simple SPICE Develop Develop a configuration management strategy
requirements management Identify configuration items

Activity overview of activity "Develop a problem resolution management strategy"

spem diagram of the activity overview: Develop a problem resolution management strategy

Activity break down of activity "Develop a problem resolution management strategy"

spem diagram of the activity breakdown: Develop a problem resolution management strategy

Brief description of activity "Develop a problem resolution management strategy"

SUP.9.BP1: Develop a problem resolution management strategy. Develop a problem resolution management strategy, including problem resolution activities, a status model for the problems, alert notifications, responsibilities for performing these activities and an urgent resolution strategy. Interfaces to affected parties are defined and definitions are maintained.

Copyright (c) Thomas Spitzer resources/blocks/spice_SUP9.txt