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home Legal Disclosure minimal Mantis Automotive SPICE Acquisition Process Group Quality Assurance Develop a problem resolution management strategy
Processes documentation describe process Supply Process Group Verification Identify and record the problem
building blocks RBProcess Project Management System Engineering Process Group Joint Review Record the status of problems
links minimal SPICE represent customer Software Engineering Process Group Documentation Diagnose the cause and determine the impact of the problem
simple SPICE system engineering Supporting Process Group Configuration Management Authorize urgent resolution action
Develop Management Process Group Problem Resolution Management Raise alert notifications
continious integration Change Request Management Initiate problem resolution
system test Track problems to closure
Analyze problem trends

Activity overview of activity "Track problems to closure"

spem diagram of the activity overview: Track problems to closure

Activity break down of activity "Track problems to closure"

spem diagram of the activity breakdown: Track problems to closure

Brief description of activity "Track problems to closure"

SUP.9.BP8: Track problems to closure. Track the status of problems to closure including all related change requests. A formal acceptance has to be authorized before closing the problem.

Copyright (c) Thomas Spitzer resources/blocks/spice_SUP9.txt