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home Legal Disclosure work with git Acquisition Process Group Quality Assurance Develop a problem resolution management strategy
Processes work with Mantis Supply Process Group Verification Identify and record the problem
building blocks workWithSpice System Engineering Process Group Joint Review Record the status of problems
links work with Jenkins Software Engineering Process Group Documentation Diagnose the cause and determine the impact of the problem
Supporting Process Group Configuration Management Authorize urgent resolution action
Management Process Group Problem Resolution Management Raise alert notifications
Change Request Management Initiate problem resolution
Track problems to closure
Analyze problem trends

Activity overview of activity "Diagnose the cause and determine the impact of the problem"

spem diagram of the activity overview: Diagnose the cause and determine the impact of the problem

Activity break down of activity "Diagnose the cause and determine the impact of the problem"

spem diagram of the activity breakdown: Diagnose the cause and determine the impact of the problem

Brief description of activity "Diagnose the cause and determine the impact of the problem"

SUP.9.BP4: Diagnose the cause and determine the impact of the problem. Investigate the problem and determine its cause and impact in order to categorize the problem and to determine appropriate actions.

Copyright (c) Thomas Spitzer resources/blocks/spice_SUP9.txt