logo

home Legal Disclosure work with git Acquisition Process Group Quality Assurance Develop a problem resolution management strategy
Processes work with Mantis Supply Process Group Verification Identify and record the problem
building blocks workWithSpice System Engineering Process Group Joint Review Record the status of problems
links work with Jenkins Software Engineering Process Group Documentation Diagnose the cause and determine the impact of the problem
Supporting Process Group Configuration Management Authorize urgent resolution action
Management Process Group Problem Resolution Management Raise alert notifications
Change Request Management Initiate problem resolution
Track problems to closure
Analyze problem trends

Activity overview of activity "Track problems to closure"

spem diagram of the activity overview: Track problems to closure

Activity break down of activity "Track problems to closure"

spem diagram of the activity breakdown: Track problems to closure

Brief description of activity "Track problems to closure"

SUP.9.BP8: Track problems to closure. Track the status of problems to closure including all related change requests. A formal acceptance has to be authorized before closing the problem.

Copyright (c) Thomas Spitzer resources/blocks/spice_SUP9.txt